FAQs

Learn More About Auto Body Repair & Towing Services

 When you have been in an accident, you want to get your vehicle repaired quickly. You need your vehicle to get to work, go grocery shopping, and anything else you need to do daily. When it comes to getting your vehicle towed to the shop and repaired, there are a lot of questions that you may have. Below, we will answer some of the most common questions we have received from our clients in the past.

Auto Body & Collision Repair FAQs

  • Do I need an estimate before scheduling repairs?

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  • What types of auto body damage do you repair?

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  • Do you replace damaged auto parts when necessary?

    Yes. If a component cannot be safely repaired, we'll recommend replacing it with an appropriate part to help restore your vehicle's structural integrity and functionality.

  • Can you match my vehicle's original paint color?

    Yes. We use professional color-matching techniques to help ensure repaired areas blend seamlessly with your vehicle's existing finish for a high-quality appearance.

  • How long does an auto painting service take?

    Minor repairs such as small dents, scratches, and chipped paint may only take 1 to 3 days. For major repairs that require extensive auto painting, work could take 1 to 3 weeks. If you're interested in learning more, we welcome you to contact our team to request an auto-body painting estimate. 

Towing & Wrecker Service FAQs

  • What types of vehicles can you tow?

    Ray's Body Shop provides dependable towing services for many types of passenger vehicles, including cars, SUVs, pickup trucks, and light-duty vehicles.

  • What areas does your towing company serve?

    We’re proud to provide wrecker services to drivers throughout Winston-Salem, Clemmons, NC and the surrounding communities. Whether your vehicle is causing you problems at home, or you’ve been involved in an accident, our towing company is here to help. 

  • Can you tow my vehicle directly to your body shop?

    Yes. We can transport your vehicle directly to Ray's Body Shop, allowing our technicians to inspect the damage and begin the repair process as soon as possible.

  • Do you provide emergency towing services?

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  • Why should I choose Ray's Body Shop for towing and collision repairs?

    Choosing Ray's Body Shop for both towing and auto body repairs provides a convenient, streamlined experience. Our experienced team can safely transport your vehicle, assess the damage, and complete quality repairs—all through one trusted local company.

Auto Insurance & Payment FAQs

  • Do you work with insurance companies?

    Yes, we work with insurance companies. Auto insurance is there to help cover the cost of repairs when you have been in an accident. Most people pay for their repairs with their insurance and that is why we are happy to work with your insurance provider.

  • If my vehicle’s frame is damaged, does that mean my car is a total loss?

    In the past, frame damage was automatically a total loss for any vehicle. However, there have been advances in modern repair technology that have made it possible to repair vehicle frames under certain conditions.

  • What happens if there is additional damage found after the initial estimate is given?

    The initial repair estimate does not always reveal hidden damage. This is common and insurance adjusters know that. If we find additional damage after the repairs have begun, we will contact your insurance adjustor and let them know about the discoveries. We will then request a modification in their payment to us to cover the cost. This usually is no issue, and the repairs go on as planned.

  • What is my deductible?

    Your deductible is how much you must pay out of pocket for your auto repairs. This is solely determined by your auto insurance policy. Talk with your insurance provider to find out what your deductible is.

  • What types of payments do you accept?

    Our local auto body shop takes VISA and Mastercard for deductible payments. We also can accept an insurance check directly, provided that all parties have endorsed it prior to vehicle pickup. 

Contact Our Local Body Shop to Request Support

 At Ray’s Body Shop, we provide auto body repair services for the Winston-Salem, NC area. Auto accidents are always scary. First and foremost, we hope that you and any of your passengers are okay. Next comes dealing with insurance companies and getting your vehicle repaired. We are experts in auto body work and can repair any collision damage. Our body shop will work with you and your insurance company to get the repairs paid for and completed quickly. Contact us today to schedule your auto repair estimate!

Reach Out to Our Team Today